CUSTOMERFocus Business
Management and development of customer relations to their business customers
- Do you know the needs, expectations and willingness to change of your business customers?
- Do you know what wakes the emotions of your customers and to what extent they are satisfied with you as local utility company?
- Are your business customers aware of specific waste management and waste disposal services and offers? Which additional services would they like to be offered?
Now in its third edition, the CUSTOMERFocus Business again provides all participating members of the leading municipal association for waste management and street cleaning (VKS im VKU) with a great opportunity to strengthen proximity to customers and get information on the requirements of these key accounts.
You can use the results to ...
- improve the customer loyalty of your key account customers,
- provide your business customers with offers and waste management concepts that are tailored to their needs,
- optimise waste management services and service quality for specific target groups, and hereby
... remain competitive and forward-looking in times of economic crisis and price pressure.
Contents of the CUSTOMERFocus Business:
- The survey researched data on the following subjects: global satisfaction; satisfaction with the performance areas and individual items of performance; brand awareness and image; interest and demand for waste management services, desire to establish contact.
All participants in "CUSTOMERFocus BUSINESS" receive an individualised report of the results. The anonymised values of the "best case", "worst case", and mean value of all participating companies is also made available to all companies for benchmarking purposes.